Terms of Use and Medical Disclaimer

Updated 4 July 2025

1. Acceptance of Terms

By using Soins AI through SMS, WhatsApp, voice, or any other communication method, you agree to be bound by these Terms of Use. If you do not agree to these terms, do not use the service.

2. Nature of the Service

SoinsAI is an AI-powered informational tool designed to provide general health education, culturally tailored health advice, and symptom-based triage recommendations. It is not a medical device, healthcare provider, or emergency service.

3. No Medical Advice

The content provided by SoinsAI is for informational purposes only. It is not intended to diagnose, treat, cure, or prevent any disease, nor is it a substitute for professional medical advice from a qualified healthcare provider.

If you are experiencing a medical emergency or require urgent care, call emergency services immediately.

4. Use at Your Own Risk

You use SoinsAI at your own risk. While we aim to provide culturally competent and accurate health responses, we make no warranties regarding the accuracy, completeness, or usefulness of any content provided.

We are not liable for any decision made or action taken based on information provided by this service.

5. User Eligibility

This service is intended for individuals aged 18 or older, or minors with the consent of a parent or guardian. Users must have access to a mobile phone and basic literacy in their selected language.

6. Modifications

We reserve the right to modify these Terms of Use at any time. Continued use of the service after changes are made constitutes acceptance of those changes.

7. Medical Disclaimer

SoinsAI does not provide emergency medical services or professional clinical evaluations.
No communication with SoinsAI constitutes a doctor-patient relationship.

Always consult a licensed physician or qualified health provider with questions regarding a medical condition.